Legal information for the TrueHomeBuild Barcelona renovation site.
Last updated: January 7, 2026
Privacy Policy
1. Introduction
TrueHomeBuild ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truehomebuild.com and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (phone number, email address)
- Project details and requirements
- Communication preferences
- Any other information you choose to provide
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on our website
- Device information
2.3 Cookies
We use cookies and similar technologies to collect information about your browsing activities. See our Cookie Policy for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services
- To communicate with you about your inquiries and projects
- To send you marketing communications (with your consent)
- To analyze website traffic and usage patterns
- To comply with legal obligations
- To protect against fraud and unauthorized activities
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request restriction of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your data
To exercise these rights, please contact us at info@truehomebuild.com or call +34643113389.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless required by law to retain it longer.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@truehomebuild.com
- Phone: +34643113389
- Address: Passeig de Maragall, 271, 2º 1ª, 08020 Barcelona, Spain
Personal Data Processing Policy
1. Data Controller
TrueHomeBuild is the data controller responsible for processing your personal data.
- Company Name: TrueHomeBuild
- Address: Passeig de Maragall, 271, 2º 1ª, 08020 Barcelona, Spain
- Email: info@truehomebuild.com
- Phone: +34643113389
2. Legal Basis for Processing
We process your personal data based on the following legal grounds under the GDPR:
- Consent: When you provide explicit consent for data processing
- Contractual Necessity: When processing is necessary to fulfill our contractual obligations
- Legitimate Interest: When processing is necessary for our legitimate business interests
- Legal Obligation: When processing is required by law
3. Categories of Personal Data
We process the following categories of personal data:
- Identification Data: Name, surname
- Contact Data: Phone number, email address
- Project Data: Information about your renovation project
- Technical Data: IP address, browser information, device information
- Communication Data: Messages, inquiries, and responses
4. Purposes of Processing
We process your personal data for the following purposes:
- Providing renovation and construction services
- Managing client relationships and communications
- Sending quotes and project estimates
- Improving our services and user experience
- Marketing communications (with your consent)
- Compliance with legal obligations
- Protection against fraud and unauthorized activities
5. Data Recipients
Your personal data may be shared with:
- Service Providers: Third parties who assist us in providing our services (e.g., IT services, payment processors)
- Legal Authorities: When required by law or court order
- Business Partners: Only with your explicit consent
We ensure that all recipients provide adequate safeguards for your personal data.
6. Data Transfers
Your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that adequate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission
- Other appropriate legal mechanisms
7. Data Retention
We retain your personal data only as long as necessary for purposes outlined in this policy:
- Client Data: Retained for the duration of our business relationship plus 5 years
- Inquiry Data: Retained for 2 years from the last contact
- Marketing Data: Retained until you withdraw your consent
- Technical Data: Retained for 1 year for security purposes
8. Your Rights
Under the GDPR, you have the following rights:
- Right to Information: Receive clear information about data processing
- Right to Access: Request access to your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request restriction of data processing
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interest
- Right to Withdraw Consent: Withdraw consent at any time
9. Exercising Your Rights
To exercise your rights, please contact us:
- Email: info@truehomebuild.com
- Phone: +34643113389
- Address: Passeig de Maragall, 271, 2º 1ª, 08020 Barcelona, Spain
We will respond to your request within one month of receipt, which may be extended by two months for complex requests.
10. Right to Lodge a Complaint
If you believe that our processing of your personal data infringes GDPR requirements, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement.
Spanish Data Protection Authority (AEPD):
- Website: https://www.aepd.es
- Email: info@aepd.es
- Phone: +34901210100
11. Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
12. Changes to This Policy
We may update this Personal Data Processing Policy from time to time. We will notify you of any material changes by posting updated policy on our website and updating the "Last updated" date.
13. Contact Information
For any questions or concerns about this policy or our data processing practices, please contact us:
- Email: info@truehomebuild.com
- Phone: +34643113389
- Address: Passeig de Maragall, 271, 2º 1ª, 08020 Barcelona, Spain